What is the return and exchange policy?

You have 30 calendar days from receipt of your order to request the exchange or return, in the event that it is a defective rush, it is not accepted for other reasons. health and hygiene or in personalized products; do not remove product labels.

Once the exchange or return has been accepted, you can do the same by following our instructions in a package for this purpose from the carrier that we will indicate to you in a closed bag.

How to request an exchange or a refund?

You just need to write to us at sofia@bbacollection.com, or if you prefer you can also write to us on Whatsapp from Moon to Friday.

How do you get the money back?

Once we receive the product in our warehouse and it is understood that everything is correct, the money will be returned to the card or PayPal account with which the purchase was made.

Are there any costs for the return or exchange?

The first exchange and return on the same order is always free.

In the event that a free delivery code is applied, the exchange or return would also be free.