Orders

What do I do if a product is missing from my order?

If you are missing a garment or there has been a confusion in your order, we will be happy to help you solve it through sofia@bbacollection.com

What can I do if I receive a defective product?

First of all, I apologize: we try to be very careful in all details but sometimes we can make mistakes. To solve it, write to us at sofia@bbacollection.com telling us what happened and attaching a photo of the garment.

How long do shipments take?

Unless there are circumstances arising from the customization of the products, or unforeseen or extraordinary circumstances occur, we will send you the order consisting of the product / s listed in each Shipment Confirmation within the period indicated according to the selected shipping method that we detail to continuation.

If you place your order before 2:00 p.m. and it goes to the peninsula, you will receive it within the next five days, if it goes outside the peninsula, it will take two more days. These deadlines are very general and will normally be shorter in practice.

 Normally deliveries are made in the afternoon if not specified otherwise and usually deliveries will be made from Monday to Friday.

It is extremely important to specify the mobile number to avoid confusion at home or absences that make delivery impossible.

I have entered my address wrong, what can I do?

Don't worry: call us at 677448103 and leave a message or send us a WhatsApp with the order details.

If you prefer, you can also send us an email to sofia@bbacollection.com indicating your order number and the correct address.

I have made the wrong size or product when ordering, what do I do?

Contact us to request a possible change or cancel the order before it leaves our warehouse.

If you don't realize it in time, don't worry: we have free exchanges and returns (except undies).

Shipments to Portugal, the Balearic Islands and the Canary Islands:

To guarantee delivery as soon as possible, we need you to give us your ID, mobile number and your full name when filling in your data and check the transport rates since they are somewhat more expensive and differentiate between capitals and the rest in the Islands.

Shipping to Europe

We ship all over the world, but we also advise you to check the transport rates and consider a few more days of transit until the delivery of your order.

How can I track my shipment?

In the confirmation email of your order you will receive a link to follow up. If you have any problem or delay please write to us at the indicated email or by WhatsApp.

Payment Methods?

You can pay by credit card or through Paypal.

Purchase price

The prices of the website include VAT, but exclude shipping costs, which will be added to the total amount because they depend on the place of delivery, there is also an additional fee for cases of product customization.

In orders destined for the Canary Islands, Ceuta and Melilla, deliveries will be exempt from VAT by application of the provisions of article 21 of Law 37/1992, without prejudice to the application of the corresponding taxes and duties in accordance with current regulations. in each of these territories.

You expressly authorize us to issue the invoice electronically, although you can indicate at any time your desire to receive a paper invoice, in which case, we will issue and forward the invoice in that format.

It may be the case that the person placing the order is different from the one to whom it is addressed or that the person requires the issuance of an invoice in a different name of both or a company, you will find the way to do it on our website.

Prices may change at any time, but (except as stated above) possible changes will not affect orders with respect to those that have already been paid.

When does free shipping apply?

Shipping costs are free on purchases over € 45 as long as it is a national shipment within the peninsula.

Product

I am interested in a product but there is no stock, what can I do?

If you are interested in a product but it is out of stock, you can leave us your email by WhatsApp or in the file of the product you want and we will notify you as soon as it is available again.

How can I know the composition of the product?

You can find the exact composition of each garment in the product description.

Where are our products manufactured?

We are a Spanish brand whose designs are made entirely in our offices in Madrid.

Depending on the type of garment, its manufacture is carried out in different regions of Asia.

All of them have been previously visited by our product team to ensure that their working, hygienic and sustainability conditions comply with international standards.

Personalization

We encourage men, women and couples in general to give their loved ones one of our products with a dedication that makes the product become something special from its packaging, the dedication and if you dare the embroidery that converts the garment into something unforgettable. On our website you will find how to make your gift something that your loved one does not forget and that every time she uses it she will remember you.

SPEAK WITH US

Customer service: +34 677448103

sofia@bbacollection.com